Legal

IMPORTANT DISCLOSURES

IMPORTANT INFORMATION FOR NEW CUSTOMERS

Stellantis Financial Services, Inc. provides full-spectrum automotive finance for Stellantis dealerships in the United States of America, along with fleet, lease, floorplan and business lending solutions. Before financing the purchase of or leasing an automobile, we strongly encourage you to read the following material provided by the Federal Trade Commission https://consumer.ftc.gov/articles/financing-or-leasing-car and the Consumer Financial Protection Bureau https://www.consumerfinance.gov/consumer-tools/getting-an-auto-loan.

FAIR LENDING

Stellantis Financial Services, Inc. is committed to fair lending and treating consumers and customers with the respect. Under the Equal Credit Opportunity Act (ECOA), Stellantis Financial Services, Inc. is prohibited from discriminating in any aspect of the credit transaction. Prohibited bases are: sex (including sexual orientation and gender identification), marital status, race, color, religion, national origin, age (provided the applicant is of legal age), income derived from public assistance and the fact that the applicant has—in good faith—exercised any right under the Consumer Protection Act. The federal agency that administers compliance with this law concerning Stellantis Financial Services, Inc. is Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580.

NOTE: If married, you may apply for a separate account. Alimony, child support, or separate maintenance income need not be revealed if you do not choose to have it considered as a basis for repaying this obligation. If married, you may apply for a separate account.

CREDIT REPORTS

A consumer report may be ordered on you in connection with your application for credit. If you ask, we will tell you whether or not one was ordered and if one was, the name and address of the consumer reporting agency that provided it. Subsequent consumer reports may be requested or used in connection with an update, renewal or extension of the credit applied for without further notice to you.

OPTIONAL GUARANTEED AUTO PROTECTION (GAP)

The purchase of credit products, including GAP, is not required in order to obtain credit or to obtain credit with favorable terms. GAP is optional and the purchase of GAP is voluntary and not required by Stellantis Financial Services, Inc. You may be able to obtain GAP from an alternative source and GAP is not a substitute for collision or property damage insurance. If purchased, the product covers a deficiency balance resulting from a covered total loss or an unrecovered theft but will not cover a deficiency balance resulting from a repossession or voluntary surrender. If you choose to purchase GAP from Stellantis Financial Services, Inc., it is important that you (i) read and understand all terms, conditions, exclusions and claim requirements; (ii) understand how and when GAP may be cancelled; and (iii) how late payments and payment extensions impact its benefits (i.e., may not cover the full deficiency). Please ask a representative if you have any questions about these matters.

Please be advised that existing credit-related products related to or purchased in connection with your existing contract may be impacted by a refinance. GAP waivers and credit insurance are not transferable. You should review the terms and conditions of any applicable products for more information.

ANCILLARY PRODUCTS

We do not require the purchase of any ancillary products (e.g., GAP, credit insurance, service contracts) by a consumer in order for us to approve a credit application or for a consumer to receive a better rate. If your transaction with the dealership included any ancillary product that you did not agree to purchase, please let us know at compliance@stellantis-fs.com. Also, most ancillary products may be cancelled and you may be entitled to a refund or rebate. If you would like to cancel an ancillary product, you may call us at the following numbers: Retail Accounts please dial 1-800-234-0971 (MON-FRI 8:00 AM - 8:00 PMT EST) and lease accounts please dial 1-800-439-0985 (MON-THUR 8:00 AM - 11PM EST / FRI 8:00 AM - 9:00 PM EST / SAT 9:00 AM-5:30 PM EST) or notify us at compliance@stellantis-fs.com and we will gladly assist you in cancellation.

LICENSING

Stellantis Financial Services, Inc. d/b/a First Investors Financial Services operates pursuant to a license or an exemption from licensing in all applicable jurisdictions where we originate loans or take assignment of retail installment contracts. The NMLS Identifier # for Stellantis Financial Services, Inc. d/b/a First Investors Financial Services is NMLS-128351 and the consumer access link may be accessed at the following web site: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/128351. In states where a license is required, we are licensed or registered as follows:

STATE DISCLOSURES

California Residents:

Loans will be made pursuant to a California Department of Business Oversight Finance Lenders License. If married, you may apply for a separate account.

You are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov Nonprofit credit counseling services may be available in the area. As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.

Colorado Residents:

A Consumer has the right to request in writing that a debt collector or collection agency cease further communication with consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by the law to collect the debt. For information about the Colorado Fair Debt Collection Practices Act see – https://coag.gov/office-sections/consumer-protection/consumer-credit-unit/collection-agency-regulation/.

Delaware Residents:

Each licensee shall maintain itemizations of the current charges that the licensee uses in consumer transactions. The itemization shall identify all charges that the licensee may collect from its customers for a particular type of transaction. We only originate closed end loans secured by motor vehicle collateral and the following charges may be assessed as of 6/24/2020:

• Interest. Our interest rates range from 8.25% to 24.95% APR and are based on creditworthiness.
• Title filing/lien transfer fee. The fee is $55.
• Late or delinquency charges. We assess 5% of the installment payment or portion thereof in default. There is a 10 day grace period.
• We may assess attorney fees incurred by us as a result of a default by the borrower.
• We may assess court, alternative dispute resolution, or other collection costs (including collection agency fees) incurred by us as a result of a default by the borrower.
• We may assess the reasonable expenses of retaking, holding, preparing for disposition, processing and disposing, and, to the extent provided for by agreement and not prohibited by law, reasonable attorney fees and legal expenses incurred by us.
• We assess a returned check charge and charge for the denial of electronic account debits limited to the amount specified in our agreement with you. You may only be assessed one such charge per item. Our fee is $40 fee per item.

Florida Residents:

The insurance laws of this state provide that the lender may not require the applicant to take insurance through any particular insurance agent or company to protect the mortgaged property. The applicant, subject to the rules adopted by the Insurance Commissioner, has the right to have the insurance placed with an insurance agent or company of this choice, provided the company meets the requirements of the lender. The lender has the right to designate reasonable financial requirements as to the company and the adequacy of coverage.

Illinois Residents:

Illinois Predatory Loan Prevention Act Notice: For a loan: A lender shall not contract for or receive charges exceeding a 36% annual percentage rate on the unpaid balance of the amount financed for a loan, as calculated under the Illinois Predatory Loan Prevention Act (PLPA APR). Any loan with a PLPA APR over 36% is null and void, such that no person or entity shall have any right to collect, attempt to collect, receive, or retain any principal, fee, interest, or charges related to the loan. The annual percentage rate disclosed in any loan contract may be lower than the PLPA APR. For a sales finance transaction: A retailer shall not contract for or receive charges exceeding a 36% annual percentage rate on the unpaid balance of the amount financed for a retail installment contract, as calculated under the Illinois Predatory Loan Prevention Act (PLPA APR). Any retail installment contract with a PLPA APR over 36% is null and void, such that no person or entity shall have any right to collect, attempt to collect, receive, or retain any principal, fee, interest, or charges related to the retail installment contract. The annual percentage rate disclosed in any retail installment contract may be lower than the PLPA APR.

Maine Residents:

You must have physical damage insurance covering loss or damage 1.0 the vehicle for the term of any loan. You may buy this insurance from anyone you choose. You do not have to buy it from someone affiliated with the lender. Your choice of insurance will not affect the credit approval process unless the insurance does not satisfy the contract requirements or the insurance company does not satisfy the reasonable standards of the dealer or an assignee of the contract. The telephone number and hours of availability for our Customer Service Department are as follows: 800-249-6305, Monday-Thursday, 8:00 am until 9:00 pm ET and Friday 8:00 am - 7:00 pm ET.

Massachusetts Residents:

NOTICE OF IMPORTANT RIGHTS - You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten days unless you provide written confirmation of the request postmarked or delivered within seven days of such request. you may terminate this request by writing to the creditor. The telephone number and hours of availability for our Customer Service Department are as follows: 800-249-6305, Monday-Thursday, 8:00 am until 9:00 pm ET and Friday 8:00 am - 7:00 pm ET.

New Hampshire Residents:

If this is an application for a balloon contract, you are entitled to receive, upon request, a written estimate of the monthly payment amount that would be required to refinance the balloon payment at the time such payment is due based on your current refinancing programs. A balloon contract is an installment sale contract with a final scheduled payment that is at least twice the amount of one of the earlier scheduled equal periodic installment payments.

New York Residents:

A consumer report may be ordered on you in connection with your application for credit. If you ask, we will tell you whether or not one was ordered and if one was, the name and address of the consumer reporting agency that provided it. Subsequent consumer reports may be requested or used in connection with an update, renewal or extension of the credit applied for without further notice to you. NY Gen Bus. Law § 380 -b(b)&(c).

Ohio Residents:

The Ohio laws against discrimination require that all creditors make credit equally available to all credit worthy customers, and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio civil rights commission administers compliance with this law.

Rhode Island Residents:

Consumer reports may be requested in connection with this application. Buyer has the right of free choice in selecting an insurer to provide insurance required in connection with this transaction subject to our reasonable approval in accordance with applicable law.

South Carolina Residents:

Consumers: All supervised and restricted creditors making consumer loans in South Carolina are required by law to post a schedule showing the maximum rate of LOAN FINANCE CHARGES stated as ANNUAL PERCENTAGE RATES that the creditor intends to charge for various types of consumer credit transactions. The purpose of this requirement is to assist you in comparing the maximum rates that creditors charge, thereby furthering your understanding of the terms of consumer credit transactions and helping you to avoid the uninformed use of credit.

NOTE: Creditors are prohibited only from granting consumer credit at rates higher than those specified above. A creditor may be willing to grant you credit at rates that are lower than those specified, depending on the amount, terms, collateral and your credit worthiness.

Please click this link for the South Carolina Consumer Loans Rights and Responsibilities Pamphlet.

South Dakota Residents:

If there are any improprieties in making the loan or loan practices, please contact the SD Division of Banking: South Dakota Division of Banking 1714 Lincoln Ave, Suite 2 Pierre, SD 57501 (605) 773-3421. If there are any improprieties in the servicing of this loan, please contact the SD Division of Banking: South Dakota Division of Banking 1714 Lincoln Ave, Suite 2 Pierre, SD 57501 605-773-3421.

Texas Residents:

Stellantis Financial Services, Inc. is licensed and examined under the laws of the State of Texas and by state law are subject to regulatory oversight by the Office of Consumer Credit Commissioner. Any consumer wishing to file a complaint against Stellantis Financial Services, Inc. should contact the Office of Consumer Credit Commissioner through one of the means indicated below:

In Person or U.S. Mail: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Telephone No: 800-538-1579. Fax No: 512-936-7610. E-mail: consumer.complaints@occc.texas.gov. Website: https://www.occc.texas.gov/.

Residentes de Texas:

Stellantis Financial Services, Inc es una compañía registrada y sujeto a examinación bajo las leyes del estado de Texas y por ley estatal están bajo la supervisión de la Oficina del Comisionado de Crédito del Consumidor, Office of Consumer Credit Commissioner. Cualquier consumidor que desee presentar una queja en contra de Stellantis Financial Services, Inc. debe comunicarse con la Oficina del Comisionado de Crédito del Consumidor a través de uno de los medios indicados a continuación:

Personalmente o por correo de los Estados Unidos: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Número de Teléfono: 1-800-538-1579. Número de Fax: 1-512-936-7610. Correo electrónico: consumer.complaints@occc.texas.gov. Sitio de la Internet: https://www.occc.texas.gov/.

Utah Residents:

As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit-reporting agency if you fail to fulfill the terms of your credit obligations.

Vermont Residents:

You authorize us and any financial service provider with whom this application is shared, to obtain credit reports to evaluate your credit application. If your application is approved and credit is granted, you also authorize all parties granting credit, holding and/or servicing your account, to obtain additional credit reports in connection with your account, as permitted by law.

Washington Residents:

The NMLS Identifier # for Stellantis Financial Services, Inc. is 128351 and the consumer access link may be accessed at the following web site: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/128351.

Wisconsin Residents:

Wisconsin law provides that no provision of a marital property agreement, a unilateral statement under the marital property law, or a court decree, will adversely affect a creditor’s interests unless the creditor, prior to the time the credit is granted, is furnished with a copy of the agreement, statement or decree or has actual knowledge of the adverse provision. If you are making this application individually and not jointly with your spouse, you understand that Wisconsin law requires that your spouse be given notice of this credit obligation.

IMPORTANT INFORMATION FOR EXISTING CUSTOMERS

EQUAL CREDIT OPPORTUNITY NOTICE:

Stellantis Financial Services, Inc. is committed to fair servicing and treating consumers and customers with the respect.

Under the Equal Credit Opportunity Act (ECOA), Stellantis Financial Services, Inc. is prohibited from discriminating in any aspect of the credit transaction. Prohibited bases are: sex (including sexual orientation and gender identification), marital status, race, color, religion, national origin, age (provided the applicant is of legal age), income derived from public assistance and the fact that the applicant has—in good faith—exercised any right under the Consumer Protection Act. The federal agency that administers compliance with this law concerning Stellantis Financial Services, Inc. is Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580.

FREE PAYMENT METHOD

Some payment methods (e.g., debit card) may be subject to a third party service fee. Remember that you may always make a payment via ACH without incurring a service fee.

CREDIT REPORTING

We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

QUESTIONS OR CONCERNS

Complaints, disputes or concerns about your account, including information in your credit report that has been furnished to a consumer reporting agency for your account or to limit our payment reminder contacts or to notify us of a contact preference, may be submitted to us at the following address:

Stellantis Financial Services, Inc.
Attn: Compliance Department
3065 Akers Mill Rd SE, Suite 700
Atlanta, Georgia 30339
Email: compliance@stellantis-fs.com
Facsimile: 888-272-5718

NOTICE TO SERVICE MEMBERS

The Service members Civil Relief Act (SCRA) is intended to provide specific benefits and protections when a service member is called to active duty. At Stellantis Financial Services, we recognize the compromises and sacrifices you make for our country as a service member. As part of our commitment to you, we want to make sure that you know about, and receive, the benefits of the SCRA. SCRA benefits include, but are not limited to, a maximum interest rate of six percent for the period of active duty for a retail credit contract, or, for a lease agreement, the option to terminate a motor vehicle lease without an early termination fee. If the SCRA applies and you lawfully terminate a motor vehicle leases, you must receive a refund of all lease amounts paid in advance (however, you may still be responsible for some end-of-lease amounts such as past due payments up to the date of termination, taxes, excess mileage and/or excess wear related to your vehicle). For both a retail credit contract and a lease, if the SCRA applies, repossession is prohibited unless a court order or written waiver is obtained. Our interest rate reduction policy also goes beyond what is required by the SCRA (e.g., deployed outside the USA and all National Guard orders – See FAQs), so even if you are not eligible pursuant to the SCRA, let us know if you receive orders. For example, we offer a courtesy interest rate reduction for the period that a service member customer is deployed outside of the USA even if not eligible for SCRA benefits. Also, state law may provide additional benefits. Please refer to our FAQs for more information. If you have questions about your account or would like to exercise your rights pursuant to the SCRA or state law, we encourage you to contact us as follows:

Stellantis Financial Services, Inc.
Attn: Compliance Department
3065 Akers Mill Rd SE, Suite 700
Atlanta, Georgia 30339
Email: compliance@stellantis-fs.com

For more information about the SCRA, eligibility requirements, and benefits, please visit the following Consumer Financial Protection Bureau web site: https://www.consumerfinance.gov/consumer-tools/educator-tools/servicemembers/the-servicemembers-civil-relief-act-scra. The Consumer Financial Protection Bureau also has the following useful FAQ for lease agreements: https://www.consumerfinance.gov/ask-cfpb/i-am-in-the-military-and-have-an-auto-lease-if-i-am-ordered-to-move-overseas-or-deploy-can-i-cancel-or-terminate-my-auto-lease-without-paying-early-termination-charges-or-a-penalty-en-889.

TELEPHONE RECORDING NOTICE

Inbound and outbound calls may be recorded or monitored. If you do not want to be recorded, please let us know during the telephone call.

TELEPHONE NUMBER NOTICE

If you have provided or provide a telephone number (wireless or landline) as a contact number, we may use that number to service your account, including sending text messages, calling using an automated dialer, or calling using an artificial voice or a pre-recorded message. If you do not wish to receive such calls, we ask that you please notify the Compliance Department as indicated above although you may choose another method of notification.

IMPORTANT INFORMATION ABOUT PAYMENTS

When making your payments please be aware of the following:

• Payments are required to be made by the due date listed in your contract and payments are considered past due if not received by the due date, even if your contract contains a “grace period.” If your contract permits a late fee, a “grace period” only pertains to when a late fee will be assessed. Please refer to your contract to see if your account has a late fee provision and a “grace period”.
• For simple interest contracts, a portion of your monthly payment is applied towards the amount of the obligation – the principal – and a portion of the payment is applied towards paying the finance charge – the interest. A greater percentage of your monthly payment is applied to interest early in the life of the contract, and a greater percentage is applied to the principal at the end. Thus, the principal balance decreases slowly at first and more quickly closer to the end of the loan term. A portion of your payment may also be applied to late fees that have accrued. To learn how and in what order your payments are applied, please contact the Compliance Department as indicated above.
• Since interest charges will accrue daily on past due amounts for simple interest contracts, the actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make every payment on the due date, you will pay off the contract in the time frame described in the contract. However, if you make late payments, you will pay more finance charge (e.g., interest) and you will have a balance remaining after your final scheduled payment. Depending on the number and severity of late payments, the final balance may be significant (i.e., much more than the regular monthly payment amount). If that occurs, you will have the option to pay the remaining balance or to continue to make monthly payments in the regularly scheduled amount until the balance is resolved. If you make every payment before the due date, you will pay less finance charge.
• Payment extension(s) will result in a longer repayment period than originally scheduled. A payment extension(s) will result in more interest accruing on your account and a higher principal balance than if payments were made as originally scheduled in your contract. Interest will continue to accrue during the extension period and your payment(s) immediately following the extension period will be disproportionately allocated to the unpaid interest if not all to unpaid interest.
• If you pay ahead, the most we will move your next due date is 3 months regardless of the amount paid. Any amount in excess of the interest due (and applicable fees that are due and payable, if any) will be applied to principal. If you pay ahead and a payment is not due this month, be aware that interest is still accruing. If you would like to pay the interest, you should still make a payment. You may call us to find out how much interest has accrued.
• If a payment is returned due to insufficient funds or uncollected funds, Stellantis Financial Services, Inc. may choose to resubmit the payment a second time if the payment is eligible for resubmission. Resubmission may occur up to 7 days after the original payment date.

PAYMENT BY CHECK NOTICE

By sending us a check for payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account. In certain circumstances, such as for technical or processing reasons, we may process your payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your bank.